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General FAQ Is the juice pack air™ and juice pack™ 3G compatible with the new iPhone 3GS ? The juice pack air™ and juice pack™ 3G are fully compatible with iPhone 3G and iPhone 3GS. What are the best methods for charging your juice pack? Connect the mophie juice pack to a power source using the USB cable can be plugged in to your computer or any “works with iPhone” wall-plug style power source. You can either charge the Juice Pack 3G with the iPhone inserted or charge them separately. Please also see the FAQ: My Juice Pack isn’t charging. Will my juice pack for iPod touch 1st Gen work with the iPod touch 2G/3G? Unfortunately, no. It is intended for use with the first generation Apple iPod touch ONLY. The dimensions of the iPod touch 2nd Gen will not allow for cross compatibility. The juice pack for iPod touch 2nd Gen is compatible with the 3rd Generation iPod touch. What is mophie's return policy? Please visit the returns tab at the bottom of our website for details. Will my current Juice Pack for iPhone 1st Gen/2G work with the new iPhone 3G or 3GS? Unfortunately, no, It is intended for use with the first generation Apple iPhone ONLY. The dimensions of the 3G & 3GS iPhone will not allow for cross compatibility. Can I sync my iPhone, iPod touch, iPhone 3G or iPhone 3GS while the juice pack is still connected? You can charge and sync your iPhone 3G, 3GS, iPod touch and i Pod touch 2G/3G to iTunes without removing it from their respective juice packs via the included usb cable. However, the “Pass through connector” on the bottom of the Juice Pack for iPhone 1st Gen is for charging only, it is not intended to sync. I’m trying to plug my iPhone/iPod cable into the juice pack and it's not working! The charging connector on the Juice Pack for iPhone 1st Gen is inverted. You will need to flip the charging cable over before inserting. My Juice Pack isn’t charging. If both the iPhone battery and the Juice Pack battery are dead or very low, they may not charge simultaneously if the iPhone is inserted in the Juice Pack, in this case, the iPhone may “chirp” intermittently. If this happens simply detach the iPhone from the Juice Pack and charge them separately. When I try charging my iPhone and Juice Pack at the same time the iPhone keeps “chirping”. If this happens, simply detach the iPhone from the Juice Pack and charge them separately. Do you still sell cases for? Many people have asked if we still sell cases for older iPods, and in some cases we do, but if it is not listed on the site then we are no longer producing cases for that particular iPod. Please check out our Legacy Collection here! I have a question about my product. Who do I contact, mStation or mophie? While you can contact either mStation or mophie with your questions, it is best to keep your email correspondence tied to the product you are purchasing. So for mophie products please click here. And for mStation products please use: cs@mstation.com |