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Customer Success Advocate

HQ - Tustin, CA

We are looking for an eager, self-driven Customer Success Advocate to help grow and foster our existing and future customer base. As we grow our Digital Commerce unit, we are looking to create a Customer Advocacy Program, which will build relationships with customers and ensure successful experiences of existing purchases while identifying expansion and referral opportunities. 

WHAT YOU'LL BE DOING::

  • Cultivate a community of customers for feedback and collaboration
  • Define program goals, measures of success and program timeline and content plan
  • Identify customer needs and create a plan for the best advocates to target
  • Effectively coordinate with other departments to plan and educate all internal stakeholders such as Sales, Support, Marketing, Product and Account Managers
  • Schedule and oversee all content and distribution; maintain monthly calendar of content and customer-related events
  • Track and promote all advocacy activity while managing referrals and reward distribution cost effectively
  • Accelerate brand awareness, consideration and equity through the advocacy program
  • Be perfectly aligned with customer goals and objectives
  • Based on customer interactions and feedback, identify opportunities to improve in its ability to service, support, manage and communicate with its customers and communicate those opportunities in an effective and prioritized way
  • Keep abreast of competition, competitive issues, market trends and products
  • Perform other duties as assigned

WHAT WE'RE LOOKING FOR::

  • Able to work in fast-paced, self-directed environment
  • Basic understanding of B2C Lead Generation and Demand Generation Marketing
  • Exceptional verbal and written communication skills
  • Highly proficient level computer skills particularly in Microsoft Office tools
  • Prominent organization skills
  • Excellent time management skills
  • Able to multi-task the activities with shifting priorities
  • Experince with Magento, BazaarVoice, & Amazon Marketplace a plus

EDUCATION & QUALIFICATIONS: :

  • Bachelor’s Degree in Business or Business related field
  • 2-4 years experience in a related environment
Are you Interested? Fill out the form below to apply.

Having trouble? Email careers@mophie.com with any questions.

Are you a citizen of the United States of America?
Do you require sponsorship to work in the United States of America?
Are you at least 18 years of age?
Were you referred by a mophie employee?

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