March 07, 2012
FAQ: Charging your mophie juice pack case
Got questions for us? We have the answers! Here's a little FAQ to help you out. Q: Do I need to charge my iPhone and mophie case separately? A: Nope! You can charge your iPhone and your mophie case at the same time. Your iPhone will be the first to charge, then your juice pack. Q: Do I have to take my mophie case off to sync with iTunes? A: Negatory. Sync and charge all you want with the mophie micro-USB cable that comes with your case. Q: How do I know when my mophie case is fully charged? A: On each juice pack there are 4 LED lights. The mophie case is ready to go when all 4 lights full (not blinking), like the picture below.
Q: Should I leave my mophie switched "on" all day while my iPhone is at 100% battery? A: To get the most out of your mophie juice pack case, make sure you flip the "on" switch only after your iPhone battery is low. This way you will get the most out of case's battery and will avoid the annoying buzzing sounds your iPhone makes when it starts charging. Q: When should I turn on my mophie case? A: To get the most charge out of your case, turn it on around 10%-20% and keep the case charging without using it until your iPhone hits 80% battery life. From there, you can either wait until it gets low again or top it off when the battery is less than 80%. Apple's batteries fast-charge to 80%, then switch to trickle charging for the last 20%. You can read more about it here: www.apple.com/batteries. Q: Will the juice pack air and juice pack plus work with my iPhone 4S? A: Yes, the mophie juice pack air and plus models are BFFs with your iPhone 4S. Q: How many charges will I get out of my mophie juice pack? A: The juice pack is rechargeable for over 500 cycles. (Full cycles, partial cycles don’t count as full. So, you can charge your juice pack 10% of the way 10 times before it counts as a complete cycle.) Don’t be afraid to top it off! After 500 cycles, its fully charged capacity will be less than 75% of the capacity when it’s new. Q: Will a screen protector work with the juice packs? A: Screen protectors aren't recommended for our cases. Please use caution when applying one, as it might affect your ability to remove your iPhone from the case. Q: I'm getting a weird error message, "this accessory is not compatible with the iPhone." What should I do? A: This is usually an issue of the USB cable not plugged in all the way. Q: HELP! MY MOPHIE IS DOING SOMETHING STRANGE!! A: mophie's Technical Support is always hear to help! We love hearing from you, even if you think it's just a small problem or concern. If you're having any problems with your mophie fill out the the form at www.mophie.com/ts and tech support will contact you as soon as possible. Q: How come I only got "X" amount of charge from my juice pack? Why don't I get more?! A: The charge you will receive heavily depends on how you use your phone and its settings. Here is a great article that can show you how to extend your battery life further. Q: I think my mophie might be a counterfeit. How can I tell the difference? A: We have created an entire page on our website dedicated to finding fakes. Check it out here: mophie.com/counterfeit. You can also contact our Technical Support at www.mophie.com/ts if you think your mophie product isn't genuine. We urge all our potential customers to avoid the Amazon Marketplace and eBay, as they are flooded with counterfeit products claiming to be the real deal. If you're going to purchase from Amazon, make sure you only purchase from them directly. Even the stores that are "fulfilled by Amazon" are known to sell low-quality knockoffs.
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