Free Shipping - Domestic Shipping Information
Shipping OrdersOrders will ship within 1-2 business days of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed. Preorders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments.
Delivery AddressA complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to mophie as undeliverable. When the carrier returns an undeliverable package to mophie, please contact mophie to make arrangements for reshipment.
International ordersPurchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. Read more on International shipments here.
Most mophie.com orders will be processed by mophie Netherlands Coöperatie U.A., and shipped directly from our distribution center in Shenzhen, China. Orders for the following European nations ship from our distribution center in the Netherlands: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. If stock is unavailable in our Netherlands distribution center to ship to the European nations listed, orders will ship from our US distribution center.
Shipping FeesShipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding the product to you shopping cart and including basic shipment information, which includes your nation and postal code.
We offer shipping via a variety of carriers. These may include, dependent on your locale, UPS, FedEx and the United States Postal Service. Please note that orders shipped by our expedited shipping options 2nd Day and Next Day are only delivered Monday through Friday.
Delivery TimesIf your order is being shipped from mophie (not drop-shipped) to a US shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination, and the items you order. (Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.) Orders may be delivered in separate shipments. Order cutoff times for expedited shipping options (which include UPS Next Day Air, UPS 2nd Day Air, and USPS Express Mail) are: Monday-Thursday: 12:30 pm, ET: Friday: 10:30 am, ET.
Standard ShippingProducts shipped via standard service are normally delivered within 5-10 business days after shipment.
Guaranteed Delivery DatesGuaranteed delivery dates for items shipped in a timely manner from mophie are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.
Estimated Delivery Dates
If a product is labeled as being on "Backorder" or “Pre-order” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item. We cannot, however, guarantee the date of arrival listed.
Delivery NoticeRemember that these estimates are for time in transit only, and that they do not apply until the product leaves mophie’s facilities. As the delivery of your order is beyond mophie’s control, once your order leaves mophie’s facilities, mophie cannot assume liability for late deliveries.
UPS Delivery AttemptsUPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to mophie.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please call 1.888.8mophie (667443) to speak to a customer service advocate. If the order has moved into the fulfillment process and cannot be cancelled, please refer to the “How to return an item” section above.