International Shipping Information
International ordersPurchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. If a shipment is abandoned or you refuse a shipment due to the local taxes or duties not being paid, mophie will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates. Orders may be delivered in separate shipments. We are not responsible for lost or stolen items.
UPS Delivery AttemptsUPS makes three attempts to deliver a package. After three delivery attempts, the package will be abandoned. Once a shipment is abandoned, it cannot be recovered. If you refuse a shipment or the shipment is abandoned, it cannot be recovered, and mophie will not issue you a refund for your order.
Shipping HubsMost mophie.com orders will be processed by mophie Netherlands Coöperatie U.A., and shipped directly from our distribution center in Shenzhen, China. Orders for the following European nations ship from our distribution center in the Netherlands: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. If stock is unavailable in our Netherlands distribution center to ship to the European nations listed, orders will ship from our US distribution center.
Shipping FeesShipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding product to your shopping cart and including basic shipment information, which includes your nation and postal code.