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Product Warranty Term

At mophie, we are dedicated to making the best quality products we can. To back this up, all new* products  are warranted to be free from defects in workmanship and material for two (2) full years from date of purchase. Within this period, we will repair or replace any defective product or offer a full refund of the purchase price at our sole discretion. Such remedy shall be your sole and exclusive remedy for any breach of warranty. This warranty does not cover failures due to abuse, accident, unauthorized alterations or repairs, or any use that is inconsistent with the instructions furnished by mophie. Any replacement product will be warranted for the remainder of the original warranty period. This warranty does not affect any statutory rights that you may be entitled to. Keep a copy of your purchase receipt as proof of purchase. Be sure to register your product at Failure to register your product and/or provide proof of purchase may void the warranty. Refurbished products purchased through mophie authorized third-party sellers carry a 90-day limited warranty from the date of purchase against defects in materials and workmanship. (* “New” excludes product purchased on mophie Certified Direct or any similar site; such product carries a 90-day limited warranty, where allowed by law.) 


Exclusions and limitations

Except for the limited warranty expressly set forth herein or to the extent restricted or prohibited by applicable law, mophie expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that mophie shall not be liable for any loss or damage you suffer that is not a foreseeable result of our breach of any warranty of any mophie product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the mophie product.

By purchasing at mophie, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review mophie’s warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them. Certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.


Third-party product

Products sold through the mophie Online Store that do not bear the mophie brand name may be serviced and supported by their manufacturers in accordance with any terms and conditions packaged with the products. In these circumstances, please contact the third party product manufacturer directly for technical support and customer service. Such products may come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. The mophie limited warranty does not apply to products that are not mophie-branded, even if packaged or sold with mophie products. However, a manufacturer's guarantee is in addition to, and does not affect, your legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Warranty Service

We promise that your mophie product will be defect-free in materials and workmanship.


What isn’t covered

The warranty will not cover any defect in a product arising from misuse, fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party, failure to follow operating instructions, abuse, or use with improper or faulty equipment. Also, the warranty will not cover any product that isn’t intended to be opened. Please don’t try and fix anything yourself. mophie does not warranty or provide service or support for any of the third party products, including, but not limited to iPods.

This warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.



To help ensure warranty claims are for genuine mophie products, our customer service department requires a copy of your receipt or alternate forms of proof of purchase to determine if your product falls within terms of our warranty. Unfortunately, without a valid form of proof of purchase the warranty is not valid, however, please contact mophie customer service for other options we may be able to offer.


Repair and replacement

We will, at our discretion, repair or replace or refund the purchase price of any product that proves to be defective in material or workmanship. If your product is no longer being manufactured or is out of stock, we may replace your product with a similar or better product at our option. If you return your product within the first thirty (30) days of purchase, you will receive a new replacement unit. Replacement units that are sent for products that are returned to mophie after the first thirty (30) days of purchase may be refurbished units of similar cosmetic wear.
Replacement parts available upon request.


How to File a Warranty Claim

To get your warranty product covered you’ll need to fill out the following form here. If you have problems or questions, call us at:

Germany 0800-184-4297
The Netherlands 0800-866 7233
English-Speaking +44-808-134-9931




Alternatively, you contact us online at or email us at


Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website and products and services.


Privacy & Cookie Policy

Please also visit our Privacy & Cookie Policy section establishing what information we collect and how we use it.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue, contact us online at or email us at


Your consent

By visiting or using this website or any of mophie’s products or services that reference this policy, you consent to the terms of our Privacy & Cookie Policy.