The ZAGG Warranty Policy applies to ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN® branded products. Please register your product at ZAGG.com prior to any warranty claim. If you purchased your product at ZAGG.com your product was registered at the time of purchase. For all brands, ZAGG.com will administer and service any applicable warranty. We may ask you to send us a photograph of your product to validate the claim.
A return may be required for your warranty, you accept and acknowledge that your credit card will be charged the full retail value of the replacement product if you fail to return the original product within 60 days of the request.
All ZAGG warranties are non-transferrable and are only available to the original end-user of the product. Warranties do not apply to products purchased from unauthorized sources that are not subject to ZAGG’s quality controls. Many resellers who sell through Amazon, eBay, social media platforms or other online sites are not authorized retailers or resellers of ZAGG products. Within Amazon, only products purchased from Amazon or ZAGG as the source will be accepted. It is important to note where the product is being shipped from and who it is being sold by. Second-hand items or used items including those purchased from websites such as Amazon, eBay or Craigslist are not covered by the ZAGG Warranty Policy.
Warranty Replacement Policy by Region:
| Europe | 30-DAY RETURN POLICY - NO QUESTIONS ASKED | 2-YEAR MANUFACTURER’S WARRANTY | LIMITED LIFETIME WARRANTY | ||
|---|---|---|---|---|---|
| Products | Products purchased from ZAGG.com or an authorized ZAGG-branded Retail Outlet or ZAGG official Amazon store | ZAGG Keyboards & accessories, mophie brands, iFrogz Audio | ZAGG Cases, Gear4 Cases, InvisibleShield Screen Protectors, iFrogz Replacement tips | ||
| Warranty Period | Purchase date – day 30 | Date of receipt – day 730 | Purchase date – as long as you own your device for device specific products; as long as you own the product for all other products | ||
| Policy and Warranty Applicability | Products purchased directly from ZAGG.com or an authorized ZAGG-branded Retail Outlet | Defects in materials and workmanship under normal use | Normal Wear and damage to the product. | ||
| Exclusions | ISOD (InvisibleShield on Demand), ClearGuard, Defence Screen Protection lines & UV Sanitizer (1 year only) | ||||
| Remedy - at ZAGG's sole discretion | Replacement at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product | Replacement at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product | Replacement at no charge, exchange the product with a product that is of equal value or credit. | ||
| Process | Products must be returned to the original place of purchase and you must provide proof of purchase. Customer is responsible for return shipping costs. | Please make sure your product is registered with ZAGG.com. Follow the directions on the applicable website to submit a warranty request. Proof of purchase and a valid credit card may be required to return products. Customer is responsible for shipping costs and may be required to return damaged product to ZAGG within sixty (60) days. | |||
| Regions & Countries |
Europe Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Vatican City Rest of world (except Asia/Oceania) |
Europe Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Vatican City Rest of world (except Asia/Oceania) |
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ASIA & OCEANIA POLICY | 30-DAY RETURN POLICY - NO QUESTIONS ASKED | 2-YEAR MANUFACTURER’S WARRANTY | LIMITED LIFETIME WARRANTY | ||
|---|---|---|---|---|---|
| Products | Products purchased from ZAGG.com or an authorised ZAGG-branded Retail Outlet | ZAGG Keyboards & accessories, mophie, InvisibleShield branded products | Not Available | ||
| Warranty Period | Purchase date – day 30 | Date of receipt – day 730 | Not Available | ||
| Policy and Warranty Applicability | Products purchased directly from ZAGG.com or an authorized ZAGG-branded Retail Outlet | Defects in materials and workmanship under normal use | Not Available | ||
| Exclusions | None | InvisibleShield UV Sanitizer, ISOD (InvisibleShield On Demand), ClearGuard & Defence (1 year only) |
Not Available | ||
| Remedy - at ZAGG's sole discretion | Replacement at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product |
Replacement at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product Free warranty replacement can only be used one time per purchase. S&H fees apply. |
Not Available | ||
| Process |
Products must be returned to the original place of purchase and you must provide proof of purchase. Customer is responsible for return shipping costs. |
Products must be returned to the original place of purchase and you must provide proof of purchase. Customer is responsible for return shipping costs. |
Not Available | ||
| Regions & Countries |
Asia: Bangladesh, Bhutan, Brunei, Cambodia, China, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam. Oceania: Australia, New Zealand, Cocos Islands, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Kiribati, Micronesia, Nauru, New Caledonia, Niue, Norfolk Island, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands. |
Asia: Bangladesh, Bhutan, Brunei, Cambodia, China, India, Indonesia, Japan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam. Oceania: Australia, New Zealand, Cocos Islands, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Kiribati, Micronesia, Nauru, New Caledonia, Niue, Norfolk Island, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands. |
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General Warranty Terms
The ZAGG Warranty Policy (“Policy”) applies only to ZAGG, InvisibleShield, IFROGZ, mophie, Gear4, and BRAVEN branded products and is subject to the following terms: this Policy is non-transferable and is only available to the original end-user purchaser (“Purchaser”). To request a replacement product under the Policy, Purchaser must register the product at ZAGG.com, provide proof of purchase and may be required to provide a valid credit card number. InvisibleShield Disinfecting Wipes do not include a manufacturer’s warranty but may be returned under the 30-Day Return Policy if unused and unopened. This Policy does not apply to products purchased from online vendors unauthorized to sell ZAGG product, including unauthorized sellers on websites such as Amazon and eBay. Products purchased at ZAGG.com are automatically registered at the time of purchase. Shipping time and product availability may vary. Any third-party products sold by ZAGG must be serviced through the product manufacturer.
Limited Lifetime Warranty
For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ZAGG warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. If ZAGG requires return of the original product, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product. For earbud tips covered under ZAGG’s Earbud Tips for Life warranty, ZAGG shall replace damaged or lost earbud tips but the Purchaser shall pay the shipping costs for the replacement product.
Two-Year Manufacturer’s Warranty
ZAGG warrants these Products against defects in materials and workmanship under normal use for a period of TWO (2) YEARS, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside of its intended use, or loss. To make a warranty claim, Purchaser must register the product at ZAGG.com, provide proof of purchase by emailing a scanned receipt, provide a valid credit card number, and return the damaged product to ZAGG. If a valid claim is made during the applicable period, ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.
30-Day Return Policy
We offer a 30-day money-back guarantee on products purchased directly from ZAGG.com or any authorized ZAGG-branded Retail Outlet. The product must be returned to the original place of purchase and Purchaser must provide proof of purchase. Purchaser shall have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the purchase price. Products purchased through other retailers must be returned pursuant to those retailers’ return policies. Customized or personalized products and gift cards are not eligible for return. Purchaser is responsible for any return shipping costs.
Certified Refurbished Products
Certified refurbished ZAGG products may periodically be available for sale from ZAGG.com or an authorized ZAGG-branded retail outlet. The warranty described herein does not apply to refurbished products purchased from any other seller. ZAGG warrants these products against defects in materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of retail purchase by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, or loss. To make a warranty claim, you must register your product at ZAGG.com, provide proof of purchase by emailing your scanned receipt, provide a valid credit card number, and return the damaged product to ZAGG. If a valid claim is made during the applicable period, ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. Failure to return the original product within sixty (60) days will result in your credit card being charged the full certified refurbished price of the replacement product. Customer is responsible for the return shipping costs.
ZAGG IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. ZAGG’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO ZAGG SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN ZAGG OR ZAGG’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. ZAGG RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF ZAGG’S WARRANTY POLICY CONTAINED HEREIN. ZAGG’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ZAGG SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS ZAGG FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
ZAGG RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND ZAGG’S WARRANTIES. ZAGG RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.
The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.