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Thanks for purchasing a mophie product. We want to make sure you are happy with your purchase and will do everything we can to make sure you are. Please fill out the below form and we will start the process of repairing or replacing your product. Please describe the problem as completely as you can and we will get cracking on a solution ASAP!
As soon as we receive this info we will reply ASAP with a return authorization (RA) number and future instructions to have your product repaired or replaced.