Warranty Policy AU

mophie Australia, New Zealand & Pacific Islands Warranty Policies

Warranty Policy - Effective 01/07/2026

The mophie Warranty Policy applies to mophie® branded products. The mophie brand is owned by mophie inc., a wholly owned subsidiary of ZAGG Inc. (“mophie”). mophie will administer and service any applicable warranty through your ZAGG account. We may request that you send us a photograph of your product and proof of purchase to validate the claim.

• Register Your Product
• Request a Warranty Replacement

To register a product or request a replacement, sign in or create an account at zagg.com/account, then click the Register Products or Warranty Replacement button in your Account Dashboard.

Eligibility

All mophie warranties are non-transferable and are only available to the original end-user of the product. Warranties do not apply to products purchased from unauthorised sources that are not subject to mophie’s quality controls.

• Products must be purchased from mophie, ZAGG or an authorised reseller.
  • Purchases from unauthorised third-party sellers or marketplaces (e.g., via eBay, Gumtree, Kogan, Dick Smith, Mighty Ape or unverified Amazon sellers) are not covered.
  • On Amazon, only items sold by Amazon, mophie or ZAGG are eligible.
• It is important to note where the product is being shipped from and who it is being sold by. Second-hand or used items, including those purchased from websites such as Amazon, eBay or Kogan, are not covered by the mophie Warranty Policy.

Region Australia, New Zealand & Pacific Islands Warranty Policies

Regional Warranty Policies Apply

Regional product warranty policies apply for products purchased outside of Oceania. Please review policies appropriate for your location:

Americas Warranty Policy
Europe & United Kingdom Warranty Policy
Australia, New Zealand & Pacific Islands Warranty Policy
Asia Warranty Policy

Warranty Policy — Terms and Conditions

Australia, New Zealand & Pacific Islands Region - Effective Date: 01/07/2026

1. Overview

This document sets out mophie’s Warranty Policy for Australia, New Zealand and the Pacific Islands and should be read in conjunction with the Warranty Policy table above. This policy applies to eligible purchases made through mophie.com, ZAGG.com or authorised retailers within the covered regions. This policy has been developed to comply with the Australian Consumer Law (ACL), including the prescribed requirements for warranties against defects under section 102 of the ACL and regulation 90 of the Competition and Consumer Regulations 2010 (Cth), and with the New Zealand Consumer Guarantees Act 1993 (CGA). Nothing in this Warranty Policy limits, excludes or modifies any rights or remedies that cannot be excluded under the ACL, the CGA, or any other applicable consumer protection law. Consumers in Australia and New Zealand are entitled to the statutory rights and remedies provided under those laws in addition to the benefits provided by this Warranty Policy.

2. Statutory Consumer Rights — Australia and New Zealand

Australia — Australian Consumer Law (ACL) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand — Consumer Guarantees Act 1993 (CGA) Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (New Zealand). You are entitled to a replacement, repair or refund where goods fail to comply with the guarantees provided under the Act, together with compensation for any reasonably foreseeable loss or damage resulting from that failure, as provided by the Act.

Nothing in this Warranty Policy limits, excludes or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other applicable consumer protection law. Where a claim is made under mophie’s voluntary manufacturer’s warranty (and not under a statutory consumer guarantee), mophie may, at its option and to the extent permitted by applicable law, repair, replace, exchange or refund the product in accordance with the terms of this Warranty Policy.

3. Policy and Warranty Applicability

30-Day Return Policy - No Questions Asked is a separate returns policy and is not part of the manufacturer’s warranty. Eligible products may be returned within 30 days of purchase in accordance with the terms of the return policy, without the customer being required to establish that the product is defective.

The 2-Year Manufacturer’s Warranty covers defects in materials and workmanship under normal use. This standard aligns with the consumer guarantees relating to acceptable quality under the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA).

4. 2-Year Manufacturer’s Warranty

mophie warrants mophie branded products to be free from defects in materials and workmanship under normal use for a period of TWO (2) YEARS (730 days) from the date of the Purchaser’s original retail purchase. This manufacturer’s warranty applies only to defects in materials and workmanship under normal use. It does not cover normal wear and tear, cosmetic damage that does not affect product functionality, accidental damage, misuse, abuse, neglect, improper installation, operation outside the product’s intended use, unauthorised modification or alteration, unauthorised repair, or damage caused by external events or loss. To make a warranty claim, the Purchaser must register the product in their ZAGG account at zagg.com/account, provide valid proof of purchase, provide any information reasonably requested by mophie to assess the claim, provide a valid credit card number (where required), and return the defective product in accordance with the warranty claim process. If a valid warranty claim is made during the applicable warranty period, mophie will, at its sole discretion:

• repair the product;
• replace the product with the same product or an equivalent product of equal or greater value; or
• refund the purchase price where repair or replacement is not reasonably available.

At mophie’s discretion, any replacement product may be new or refurbished. A replacement product will be covered for the remainder of the original warranty period or ninety (90) days from the date of replacement, whichever is longer. For Purchasers located in ANZ, mophie will pay the shipping costs to return the original product to mophie. For Purchasers located outside the ANZ, the Purchaser is responsible for the cost of returning the original product to mophie. Unless otherwise required by applicable law, the Purchaser is responsible for the shipping and handling costs of the replacement product. If mophie provides an advance replacement and the original product is not returned within sixty (60) days, mophie reserves the right to charge the Purchaser’s nominated credit card the full retail price of the replacement product.

5. mophie Custom Products

mophie custom printed products are warranted to be free from defects in materials and workmanship for the warranty period that applies to the product. Where defects in materials and workmanship have occurred, mophie will endeavour to replicate the Purchaser’s original design and replace the product to the extent possible. If replication is not possible (e.g., due to specific custom materials being out of stock) or where the warranty claim is submitted more than 30 days after purchase, mophie will replace the product with a standard non-custom version of the same product and issue a store credit equivalent to the remainder of the value of your original purchase (minus shipping and handling costs associated with the warranty replacement). This warranty does not cover normal wear and tear of mophie custom printed products, which might include scratches, dents, discolouration, chips and/or scrapes on the customised surface. Nothing in this section limits your rights under the Australian Consumer Law or the Consumer Guarantees Act 1993.

6. What Is Not Covered

The following are not covered under mophie’s manufacturer’s warranty:

• Damage caused by abuse, misuse, neglect, flood, fire, or earthquake.
• Damage resulting from use outside the product’s intended purpose or contrary to the product instructions.
• Damage caused by unauthorised service, modification, or repair.
• Cosmetic damage that does not affect the functionality of the product.
• Normal wear and tear.

Products purchased directly from mophie.com may be eligible for return under mophie’s 30-Day Return Policy, provided they satisfy the terms and conditions of that policy. Eligibility under the 30-Day Return Policy is separate from, and does not extend, the coverage provided under mophie’s manufacturer’s warranty.

7. Warranty Program Scope — Device Damage Exclusion

This manufacturer’s warranty is a voluntary warranty program and operates separately from the statutory consumer rights described in Section 2. Nothing in this Warranty Policy limits, excludes, or modifies any rights or remedies available under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other applicable consumer protection law. This manufacturer’s warranty applies only to the applicable mophie product. It does not provide cover for any mobile phone, tablet, computer, wearable device, or other equipment used in conjunction with a mophie product. To the fullest extent permitted by applicable law, this manufacturer’s warranty does not cover:

• Damage to an underlying device, including cracked displays, internal component damage, cosmetic damage, or any other physical damage, whether or not such damage occurs in connection with the use or failure of a mophie product.
• Loss of data, loss of use, loss of business, loss of profits, or any indirect, incidental, special, or consequential loss or damage.
• Damage to an underlying device that would reasonably have occurred regardless of whether a mophie product was installed or in use.

mophie products are designed to provide an additional level of protection or functionality, depending on the product, and may help reduce the risk of damage arising from everyday use. They are not designed or represented as guaranteeing that an underlying device will be protected from damage in all circumstances or events.

8. Submitting a Warranty Claim

To make a warranty claim, customers should first return the product, together with valid proof of purchase, to the original place of purchase. If the original retailer is unable to assess or fulfil the warranty claim, customers should submit a warranty claim through their ZAGG account at zagg.com/account. Customers are required to provide product information, proof of purchase, photographs of the product, or other information reasonably requested by mophie to assess the claim. Unless otherwise required by applicable law, customers are responsible for the cost of returning the product for warranty assessment. A shipping and handling fee of AUD $20.00 (or the applicable local currency equivalent) applies to replacement products dispatched by mophie.

MOPHIE’S MANUFACTURER’S WARRANTY APPLIES ONLY TO GENUINE MOPHIE PRODUCTS AND DOES NOT EXTEND TO ANY THIRD-PARTY PRODUCTS, ACCESSORIES, SOFTWARE, OR DEVICES USED IN CONJUNCTION WITH THOSE PRODUCTS. THIS MANUFACTURER’S WARRANTY DOES NOT APPLY WHERE THE PRODUCT HAS BEEN MODIFIED, ALTERED, OR REPAIRED BY ANYONE OTHER THAN MOPHIE OR AN AUTHORISED SERVICE PROVIDER, EXCEPT WHERE SUCH MODIFICATION OR REPAIR HAS NOT CONTRIBUTED TO THE DEFECT THAT IS THE SUBJECT OF THE WARRANTY CLAIM. MOPHIE RESERVES THE RIGHT TO REFUSE OR REJECT A WARRANTY CLAIM WHERE THERE IS REASONABLE EVIDENCE OF FRAUD, MISUSE, ABUSE OF THE WARRANTY PROGRAM, OR WHERE THE CLAIM DOES NOT SATISFY THE REQUIREMENTS OF THIS WARRANTY POLICY. NOTHING IN THIS WARRANTY POLICY LIMITS, EXCLUDES, OR MODIFIES ANY RIGHTS OR REMEDIES AVAILABLE UNDER THE AUSTRALIAN CONSUMER LAW, THE NEW ZEALAND CONSUMER GUARANTEES ACT 1993, OR ANY OTHER APPLICABLE CONSUMER PROTECTION LAW. THE BENEFITS PROVIDED UNDER THIS MANUFACTURER’S WARRANTY ARE IN ADDITION TO THOSE STATUTORY RIGHTS AND REMEDIES. IF ANY PROVISION OF THIS WARRANTY POLICY IS FOUND TO BE UNLAWFUL, VOID, OR UNENFORCEABLE, THAT PROVISION WILL BE SEVERED, AND THE REMAINING PROVISIONS WILL CONTINUE IN FULL FORCE AND EFFECT TO THE EXTENT PERMITTED BY LAW.

MOPHIE RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORISED TO MODIFY OR EXTEND MOPHIE’S WARRANTIES. MOPHIE RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.

The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.