mophie Europe & United Kingdom Warranty Policy
The mophie Warranty Policy applies to mophie® branded products. The mophie brand is owned by mophie inc., a wholly owned subsidiary of ZAGG Inc. (“mophie”). Please register your product in your ZAGG account at zagg.com/account prior to any warranty claim. If you were signed in to your ZAGG account at the time of purchase, your product may already be registered. We may ask you to send us a photograph of your product to validate the claim.
Warranty Type
| 2-Year Guarantee |
|
Warranty mophie power products Equal exchange or credit Shipping & handling fees apply Covers normal usage of the product Excludes theft or fire Return of product may be required |
This Warranty Policy applies to products branded as mophie®. By purchasing or registering a mophie product, you agree to the terms outlined below.
Product Registration
To be eligible for warranty service, products must be registered in your ZAGG account. Sign in or create an account at zagg.com/account, then click the Register Products button in your Account Dashboard.
- Purchased from mophie.com: If you were signed in to your ZAGG account at the time of purchase, your product may already be registered. If you purchased in guest mode, you will need to manually register your purchase to your account. Duplicate registrations will be removed.
-
For Retail or Distributor Purchases: You will be required to provide a valid proof of purchase of the product at registration. Please ensure your proof of purchase shows:
- Place of purchase
- Item purchased
- Price
- Date of purchase
-
The following are not acceptable proofs of purchase:
- Delivery or shipping confirmation emails
- Bank statements
- Warranty order receipts
- Pictures of the item or serial code
To request a replacement, sign in at zagg.com/account and click the Warranty Replacement button in your Account Dashboard.
Eligibility
- Warranty coverage applies only to the original end-user purchaser.
- Warranties are non-transferable.
- Products must be purchased from mophie, ZAGG, Amazon or an authorised retailer. Google Store is not an authorised retailer for Europe or the UK.
Return Requirement
In some cases, such as with a power product, you may be required to return the item. If so:
- If the original product is not received within 30 days, your credit card will be charged the full retail value of the replacement item. All returns must be received and inspected at our warehouse before a refund is issued. Please allow up to 14 days from receipt for your refund.
30-Day Money-Back Guarantee
Products purchased directly from mophie.com may be returned within 30 days.
- Proof of purchase is required.
- Customer may choose a refund, replacement, or exchange.
- Customized items and gift cards are non-returnable.
- Shipping costs for returns are the customer’s responsibility.
- Products purchased elsewhere must be returned through the original retailer in accordance with their return policy.
mophie Custom Products
mophie custom printed products are warranted to be free from defects in material and workmanship for the warranty period that applies to the product. Where defects in material and workmanship have occurred, mophie will endeavour to replicate the purchaser’s original design and replace the product to the extent possible. If replication is not possible (e.g., due to specific custom materials being out of stock) or where the warranty claim is submitted more than 30 days after purchase, mophie will replace the product with a standard non-custom version of the same product and issue a store credit equivalent to the remainder of the value of your original purchase (minus shipping and handling costs associated with the warranty replacement).
This warranty does not cover normal wear and tear of mophie custom printed products, which might include scratches, dents, discolouration, chips and/or scrapes on the customised surface.
Limitations & Exclusions
mophie’s warranties do not cover:
- Third-party devices or accessories
- mophie or third-party software
- Damage from alterations, unauthorised repairs, or modifications
- Products purchased from unauthorised sellers
mophie is not liable for incidental or consequential damages, including data loss, revenue loss, or loss of use.
Warranties and remedies are exclusive and replace all other implied or express warranties. Where local laws prohibit such limitations, the coverage is restricted to the maximum extent permitted.
Warranty Fulfilment Restrictions
In certain countries or regions, mophie may be unable to provide warranty replacements due to war, armed conflict, sanctions, export controls, government restrictions, carrier limitations, or other circumstances beyond mophie’s reasonable control.
Where warranty fulfilment is unavailable:
- The customer’s warranty rights remain valid and are not cancelled.
- Customers may request shipment of a replacement product to an alternative address in an eligible country where mophie is legally able to ship.
- If no eligible shipping address is available, mophie may, at its sole discretion:
- Hold the warranty claim open until shipping services resume;
- Provide store credit equal to the replacement value of the covered product;
- Offer a replacement through a local distributor; or
- Offer another reasonable remedy permitted by applicable law.
mophie reserves the right to suspend shipment of warranty replacements to restricted destinations until legal and logistical conditions permit fulfilment.
Nothing in this section limits any mandatory consumer rights available under applicable law.
Additional Terms
- mophie may modify this policy at any time without notice.
- Only mophie, ZAGG or their authorised service providers may perform warranty replacements.
- This warranty is in addition to any rights you may have under applicable consumer laws.
Regional Warranty Policies Apply
Regional product warranty policies apply for products purchased outside of Europe and the United Kingdom. Please review policies appropriate for your location:
Americas Warranty Policy
Europe & United Kingdom Warranty Policy
Australia, New Zealand & Pacific Islands Warranty Policy
Asia Warranty Policy
Warranty FAQs
What does the mophie warranty cover?
mophie power products are covered for two years against defects in materials and workmanship under normal use.
How do I make a warranty claim?
Sign in or create an account at zagg.com/account, register your product with a valid proof of purchase, then click the Warranty Replacement button in your Account Dashboard.
Is warranty coverage the same in the UK and EU?
Yes, this policy covers purchases in both the UK and the EU. Your rights under UK and EU consumer protection law apply in addition to this warranty.